Returns Policy
If you are not completely satisfied with your purchase, simply
return the item or items to us unworn and in their original condition within 14
days of receipt. We will issue a store credit (excluding original
delivery charge) on receipt, or exchange the item if preferred.
Please note:
- The
item is your responsibility until it reaches us. For your own
protection, we recommend that you send the parcel via registered post.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via express delivery.
Please email customerservice@mico-mico.com for a Return Authorisation Number and return your item to: Mico Mico
PO Box 6372
Point Cook Vic 3030 Returns will not be accepted without an RMA number.
Faulty Item
If the item you received is faulty, please contact customer care
quoting your order number, your name and address, details of the
product and the reason for return, and whether you require a refund or
a replacement. We will then advise on how to proceed with the return.
You have 30 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact customer care
quoting your order number, your name and address, details of the
product and the reason for return, and whether you require a refund or
a replacement. We will then advise on how to proceed with the return.
Discount codes & vouchers
If
a discount was applied to your original order, the amount credited will
be adjusted to allow for the revised order value and appropriate
discount level.
This returns policy does not affect your statutory rights.
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